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Support Desk Systems Engineer Level 1

The Support Desk, Systems Engineer Level 1 will provide customer support by managing the lifecycle of all incidents and service requests. The individual will monitor heads-up displays, email queues, ticketing systems, and take incoming calls. Candidates must possess an IT focused educational background.

DESCRIPTION OF DUTIES:

  • Train on GTG’s core technologies (Citrix XenApp/XenDesktop, VMware, Microsoft AD & Exchange, Ivanti, Basic Networking & Security, Support Desk Ticketing systems and tools, as well as various other technologies in order to gain certifications and the knowledge needed to support GTG customers
  • Work with GTG technologies in a lab environment to prepare for certification exams
  • Track and understand emerging practices and standards by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Assist with GTG internal systems maintenance

SKILLS/ EXPERIENCE :

  • IT related internships
  • Interested in the setup, administration and support of large network environments
  • Strong analytical and organizational skills, as well as outstanding oral and written communication skills are required
  • Candidates must possess an ability to interact comfortably with clients and adapt to changing schedules

EDUCATION / CERTIFICATION REQUIREMENTS:

  • Bachelor’s degree with a concentration in computer science, management information technology systems or related field.

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