Support

Live Remote Assistance

Do you need a quick solution to a technical problem?  With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. 

How to Get Support

Call the Support Desk at 201-474-1800. A member of our support team will talk with you first to determine the nature of the problem.

Support is available to customers with current Gotham support contracts. If you do not have a support contract, please contact your Gotham account manager during normal business hours.

How It Works

Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session.  Enter your invitation code and click the button to begin.

Step 2: You are prompted to download a small virus-free plug-in.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

 

Enter Invitation Code

 
 

Gotham's Core Support Services Include Products from the Following Vendors

  • Citrix
  • Microsoft* Windows Server, Active Directory, Exchange
  • VMware ESX / vSphere & VDI
  • AppSense

*Additional charges may apply for Microsoft support. Please contact our Gotham Account Manager for more information.

Clients May Prearrange Support for the Following Vendors at the Time of Contract Purchase

  • EMC NS120, VNX Storage Arrays
  • Check Point Firewall, VPN and management products
  • Blue Coat
  • Forcepoint (formerly Websense)

Unless specifically noted, Gotham supports each vendor's entire product line. Gotham Support Contracts do not negate the need for certain vendor required maintenance and support. Please check with your hardware or software vendor for requirements.