Gotham RemoteAdmin

RemoteAdmin for Citrix

Services include adding, removing and modifying Citrix users and groups; adding or modifying Citrix and Microsoft policies; onboarding users to the Citrix environment, with capacity planning if needed. We will also plan, schedule and implement periodic hotfix and service pack installations for Citrix.

RemoteAdmin for NetScaler

Our team designs and implements solutions for load balancing, reverse proxy, SSL and authentication offloading, URL-filtering and Web Application firewall. The RemoteAdmin services also include 2 system upgrades per year and the our team will ensure that your NetScalers are at an A+ security rating.

RemoteAdmin for VMware

We monitor hardware events, performance thresholds, critical services, and event logs for errors or issues. We own and manage deployment and configuration of virtual machines and ongoing maintenance of templates, files, and snapshots. We manage patches of all Windows-based devices, and routinely update VMware ESX patches and firmware. We also perform and document disaster recovery procedures.

RemoteAdmin for Azure/AWS

Our GothamWatch monitoring platform is configured for custom Azure or AWS thresholds and alerts. Our team responds to critical alerts, fixes errors, and documents any changes. In addition to investigating issues, we provide a root cause analysis and rapid service recovery.

RemoteAdmin for Firewalls

Our team performs a design review to ensure we understand your firewall needs, network topology and security policies. Once we ascertain this information, we can effectively monitor and manage your firewall systems.

RemoteAdmin for Windows

Patching Windows is one of the most challenging aspects of IT service management. Regular changes to Active Directory and Group Policy become harder to keep up with. We help you keep up a regular patching cadence and eliminate the frustrations that can come with everyday Windows administration. Our team will build a patch management strategy for your windows servers that includes snapshot management and tests of all critical patches applied to the Server OS. 

Gotham Support

GothamWatch

Proactive, alert-based, unlimited tier 2 & 3 support for virtual infrastructures. GothamWatch provides 24/7 system monitoring and alerts along with phone support and guaranteed response times from Gotham’s Support Desk.

  • Monitors servers, clients, and applications
  • Real-time data provided in a clear, concise manner
  • Multi-user alarm response model
  • Rich diagnostic tools for troubleshooting and proactive monitoring
  • Trend analysis and system comparison tools
  • Custom monitoring templates and notification rules

 

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