Gotham provides 24 x 7 monitoring and L2 and L3 support for customer's virtual infrastructure and end user computing environments. We provide a few different options from an all-inclusive model to SLA with hourly billing.

GothamWatch

GothamWatch is our core monitoring and support program, included in all RemoteAdmin contracts, and available as a standalone offering. GothamWatch provides 24/7 system monitoring and access to Gotham’s Support Desk for level-2 help desk support. (Also available as a monitoring-only solution, GothamWatch Lite.)

Monitoring is provided for all devices under contract including networking and storage devices. 24x7 unlimited support is provided for items under contract.

Support Desk Response Contracts

Response Contracts provide access to our support desk, with guaranteed response times. Contracts are available at a variety of price points to meet customers’ needs and budgets – ranging from 4-hour response during business hours to 2-hour response 24/7/365. Response contracts include Gotham Time Blocks from which time is drawn down as support is delivered.