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NOC Engineer 3

Are you looking to work for a leading full-service IT solutions company that has been certified as a great place to work? Then Gotham Technology Group may be the right place for you.

We are currently looking for a qualified candidate to join the team as a NOC Engineer 3.

As a NOC 3 Engineer, you will be working as part of a highly skilled technical team, working with VMware, Windows Servers, and Windows-based Citrix virtualization products. This role will be responsible for Enterprise solutions support, maintenance, and administration for Managed Services customers as well as internal systems as used by Gotham.


  • Support, configuration management, and upgrades of Citrix and Windows-based systems as defined by Managed Services contracts.
  • Monitor heads-up displays, email queues, ticketing systems, and take incoming calls
  • Communicate with customers via telephone, email, or remote session regarding technical problems identified, and manage relationships with those customers until the issue is resolved
  • Diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
  • Perform day-to-day remote administration of customer environments, which includes server patching, Active Directory, Microsoft O365, and Citrix administration tasks, triage of network, security, and messaging services issues
  • Manage customer case activity within ServiceNow ITSM System
  • Review chronic alerts, advise on, and update monitoring templates and policies
  • Work with Gotham NOC and Professional Services teams as needed
  • Create and/or update knowledge base articles
  • Generate incident activity and security reports from ticket system and third-party vendors
  • Maintain industry expertise by attending classes, learning new and evolving technologies, and by attaining designated professional certifications
  • Participate in GTG internal systems maintenance/upgrades


  • 7+ years Enterprise level experience and understanding of Citrix Architecture and product offerings
  • Experience with server virtualization utilizing Citrix and/or VMWare
  • Experience working with Citrix Cloud
  • Experience working with Microsoft Azure
  • Experience working with Amazon AWS
  • Troubleshooting basic application and end-user connectivity issues
  • Working knowledge of web access to Citrix, especially utilizing Citrix NetScaler technology
  • Knowledge and understanding of networking concepts and infrastructure
  • Experience working in a team-oriented, collaborative environment
  • Previous employment with an integrator/reseller similar to Gotham
  • Ability to work independently or as part of a team
  • Strong analytical and organizational skills, as well as outstanding oral and written communication skills are required


  • Bachelor’s degree with a concentration in computer science, management information systems or related field or equivalent experience.
  • Certifications: Citrix CCA-V, CCP-V; CCE-V a plus
  • Microsoft Azure Certifications a plus
  • Amazon AWS Certifications a plus
  • NetScaler Experience a plus

Total Compensation range is $90,000 - $140,000

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