As we work together through the unprecedented challenges presented by the global COVID-19 (coronavirus) pandemic, I wanted to send an update on Gotham’s processes and procedures during the situation.
First and foremost, our thoughts go out to all of those who have been personally impacted by COVID-19 and the many people on the front lines in this crisis. We want to express our heartfelt gratitude to first responders, health care workers, truck drivers, and the myriad of other people working to safeguard our communities.
Gotham enacted its work from home protocol on March 13th, closing all physical offices. Since then, our amazing staff has been working remotely at an extreme level of productivity to continue to serve our customers. Gotham has been at the forefront of delivering secure remote computing for over 20 years. We were proud to say that no other organization in the NYC area has enabled more people to work from home than Gotham. We’re continuing to provide that service in this crisis. Here’s a rundown from our various operating units and the COVID-19 impact:
Professional Services: Our engineers and architects are very busy scaling up and building new work-from-home capabilities for our clients. This primarily consists of VPNs, VDI solutions, and two-factor authentication platforms. All work is being performed remotely. Many engineers are working additional hours to handle the expanded workload.
Product Fulfillment: Gotham continues to turn around orders in an expedited fashion. There are some product shortages and many distributors are overwhelmed. Gotham is working aggressively with multiple suppliers to get clients the necessary products as quickly as possible. Many manufacturers are offering free or discounted licenses during the crisis. Gotham is helping many customers identify and navigate those programs to bring services up quickly and cheaply.
Managed Services: All NOC and SOC functions are operating remotely. An increase in the number of clients and the size and scale of remote work operations has led to an increased ticket count. Additional resources have been allocated to the team and we do not expect any SLA failures.
Staffing Services: Many clients are looking for specific short-term resources to scale their remote work operations. Our staffing team has a large inventory of these types of resources as well as many other skill sets. Most of this work is being done remotely based on requirements.
Finally, I’d like to extend my deepest thanks to the Gotham employee family. They are all working extremely hard in this crisis to help our clients with their remote computing needs. I couldn’t be prouder of this team and what they are accomplishing.
Please reach out if there’s anything we can do.
Gotham Technology Group, LLC