Articles In Support

By Timothy Karl, Posted in Support

Most disk array controllers on servers include a piece of RAM that can be utilized to temporarily buffer data being written to or read from disk. Since access to RAM is significantly faster than disk access, this cache can enhance overall server performance. With respect to Citrix XenApp servers, improved server performance can lead to much higher user density per server. Unlike writing to disk, writing to RAM is volatile, which means it needs power to maintain the stored information. Array controllers u... read more.

  • January 23, 2015

By Nancy Rand, Posted in Support

April 26, 2014 - Microsoft Security Advisory 2963983 - Vulnerability in Internet Explorer Could Allow Remote Code Execution Version: 1.0. Microsoft is aware of limited, targeted attacks that attempt to exploit a vulnerability in Internet Explorer 6, Internet Explorer 7, Internet Explorer 8, Internet Explorer 9, Internet Explorer 10, and Internet Explorer 11. The vulnerability is a remote code execution vulnerability. The vulnerability exists in the way that Internet Explorer accesses an object in memory tha... read more.

  • May 05, 2014

By Chaim Landau, Posted in Support

I've seen many people complain about this issue, and so I worked with Apple Care on this and they provided the fix below. Power off iMac (hold down the power button until it shuts off) Power back on When you hear the chime, press Command+S. This will take you to boot the iMac into a command line. Once at the command line, run the commands below. Note: commands are case sensitive, so type them exactly as shown below. Also, you will need to hit Enter after each line. mount -uw / cd /Library/Pre... read more.

  • April 08, 2014

By Erik Kayhart, Posted in Support

The new Java update (7u45) breaks the NetScaler configuration GUI (and probably a lot of other apps. The Java packaging process has been changed recently. The latest JRE release expects the Jar's to have some of the new packaging parameters. JAR's that don't have the new packaging parameters will fail the Java Security test and will be deemed unsafe. The current NetScaler GUI does not have these new packaging parameters hence will not load. To use the latest JRE version, there is a workaround: Go to J... read more.

  • October 17, 2013

By Chaim Landau, Posted in Support

The commands below came in very handy at a project I recently did for a customer. Scenario: Provides list of all identity pools and detailed information about them, e.g., lock status and UID. This can be very useful when troubleshooting general catalog errors. Command: Get-AcctIdentityPool Scenario: An attempt was made to delete a computer from the catalog and it failed mid-process. The account may have been deleted from Active Directory but left in an “in use” state in the catalog. To be able to r... read more.

  • July 19, 2013

By Arrettrl, Posted in Support

I recently had a client who needed to keep their SMS 2003 environment up and running while they migrated to Windows 7 using SCCM 2012. When we tried to deploy Windows 7 to machines that were within the SMS boundary group, the PXE boot would fail with the following error: OSD Task Sequence error - XXXXX cannot be located on a distribution point. The problem was that they could not create boundary groups in SCCM 2012 until after all the Windows XP machines were converted off that subnet. To get around this... read more.

  • July 02, 2012

By Gotham, Posted in Support

One name to remember when you need answers Support from the experts you trust The advantage of our partners The right level of support to fit your needs Gotham’s technology experts not only design and build your infrastructure, but provide technical support after the engagement is over. When an issue arises, Gotham’s support desk leverages familiarity with your environment, and expertise in the technologies that make up the environment, to resolve the issue and get you back to work. Our partnerships... read more.

  • June 11, 2012

By Gotham, Posted in Support

One name to remember when you need answers Support from the experts you trust The advantage of our partners The right level of support to fit your needs Gotham’s technology experts not only design and build your infrastructure, but provide technical support after the engagement is over. When an issue arises, Gotham’s support desk leverages familiarity with your environment, and expertise in the technologies that make up the environment, to resolve the issue and get you back to work. Our partnerships... read more.

  • June 11, 2012

By Ken Phelan, Posted in Support

The idea that internal IT departments should run like a business, treating the internal IT users like customers, is not new. People have been saying it for years, but rarely doing it. Today’s initiatives around consumerization and cloud computing are the latest push for this improvement on the IT-user relationship. Given that this improvement in the alignment of IT and its constituency is something we’ve been trying to get for years, I think it’s worth trying to get past the hype for a minute and looking at... read more.

  • February 24, 2012