Articles In Support

By Ken Phelan, Posted in Infrastructure, Security, Staffing, Support

In the early days of the COVID-19 crisis we saw many very large organizations quickly sending employees to work from home. At Gotham we weren’t surprised. We had helped many of these organizations set up the technologies behind this capability. It cost them nothing in productivity to send their employees home. If your organization found itself challenged in that effort, this article is for you. In the midst of this storm, it’s hard to guess what the “new normal” might look like on t... read more.

• April 02, 2020

By Gotham, Posted in Infrastructure, Security, Staffing, Support

Gotham Community, As we work together through the unprecedented challenges presented by the global COVID-19 (coronavirus) pandemic, I wanted to send an update on Gotham’s processes and procedures during the situation. First and foremost, our thoughts go out to all of those who have been personally impacted by COVID-19 and the many people on the front lines in this crisis. We want to express our heartfelt gratitude to first responders, health care workers, truck drivers, and the myriad of other peopl... read more.

• March 23, 2020

By Gotham, Posted in Infrastructure, Security, Staffing, Support

Gotham Community, As we work together through the unprecedented challenges presented by the global COVID-19 (coronavirus) pandemic, I wanted to send an update on Gotham’s processes and procedures during the situation. First and foremost, our thoughts go out to all of those who have been personally impacted by COVID-19 and the many people on the front lines in this crisis. We want to express our heartfelt gratitude to first responders, health care workers, truck drivers, and the myriad of other peopl... read more.

• March 23, 2020

By Brian Wagner, Posted in Infrastructure, Security, Support

This is a tough time for many of our customers. We’ve been busy helping everyone expand their remote access capabilities to deliver secure apps and desktops to users working from home around the globe. While Citrix has been able to do a good job keeping up with the orders and license fulfillment, and many other vendors have been quick to offer options to help analyze and scale out other aspects of the environment, such as firewalls and VDI infrastructure capacity planning, some vendors haven’t... read more.

• March 20, 2020

By Stephen Kilcoyne, Posted in Infrastructure, Security, Support

As the COVID-19 outbreak continues, it’s important to remember that we’re all in this together. Communities and companies are working together to help stem the tide of the outbreak. The most important thing we can all do right now is maintain social distance, and for many that means working from home.  In recent weeks, our customers have been relying on us to help them enable, monitor, and support wide-scale work from home initiatives. These efforts include extending existing Citrix enviro... read more.

• March 18, 2020

By Timothy Karl, Posted in Infrastructure, Support

A common issue I see in Citrix Virtual Apps and Desktops deployments is users who are unable to print to their local printers from Mac and Linux clients when using Citrix Universal Printer Driver (UPD ). The good news is, it is a very simple fix! Citrix UPD relies on a series of printer drivers to be installed on the VDA machine. When a client printer is mapped into a session, it is automatically mapped to one of these three drivers: The Citrix Universal Printer and Citrix XPS Universal Printer drivers... read more.

• September 06, 2019

By Brian Wagner, Posted in Infrastructure, Support

As IT administrators, we are often asked how we can be more proactive to reduce exposure to issues that may arise. In Citrix XenApp and XenDesktop 7.18, a new feature was introduced to help identify issues from user locations to the Citrix environment hosting the applications and desktops. This feature, Application Probing, has a few requirements, but is not too difficult to set up and can provide immediate value. Application Probing requires the following: Citrix XenApp / XenDesktop 7.18 or newer runni... read more.

• June 28, 2018

By Tom Stanley, Posted in Infrastructure, Support

Part 1: Adding the Timeline Visualization Why a Timeline? One important metric when delivering user desktops is the amount of time the user has to wait for the desktop to launch. It’s hard to ensure user acceptance of the delivered environment if they find it slow before their desktop even becomes available. Various processes run to build up the user environment from many configuration layers, including group policies retrieved from busy domain controllers, policies from desktop delivery software li... read more.

• January 19, 2018

By Hank Smith, Posted in Infrastructure, Security, Support

Throughout my years of IT consulting, patching servers and desktops has been a sore subject with customers. It’s always been something that is required, but in many cases not performed. The benefits of patching in a timely manner include feature enhancements, bug fixes, and of course security updates. But for many of our customers, patching is time-consuming and resource-intensive, and gets in the way of IT teams focusing on more strategic and tactical matters. As a result, patches aren’t maint... read more.

• December 21, 2017

By Kaysel Adrover, Posted in Support

Troubleshooting Issue AppDNA 7.13 When attempting to execute a Direct Import of an MST file, the following error messages occurs. After selecting Continue, it will return to the AppDNA console but the import will not proceed.     Solution Changed the path of the Log File location within the AppDNA settings by selecting Configuration > Files. I changed the Log File Location from %CommonAppData%\AppDNA\appTitude\Logs to C:\Temp. This resolved the issue and I was able to import MST... read more.

• April 18, 2017