Gotham is Here to Help

Gotham is Here to Help

By Stephen Kilcoyne
Posted in Infrastructure, Security, Support
On March 18, 2020

As the COVID-19 outbreak continues, it’s important to remember that we’re all in this together. Communities and companies are working together to help stem the tide of the outbreak. The most important thing we can all do right now is maintain social distance, and for many that means working from home. 

In recent weeks, our customers have been relying on us to help them enable, monitor, and support wide-scale work from home initiatives. These efforts include extending existing Citrix environments, standing up Windows 10 environments, and providing burst Citrix licensing for short term use, and implementing our own monitoring, support, and remote administration services help keep remote work forces operating smoothly.

  • GothamWatch: 24/7 monitoring of servers, networking, and storage devices. Includes automated alerts and level-2 help desk support.
  • RemoteAdmin for Citrix Virtual Apps & Desktops, VMware Horizon View and Microsoft WVD and NetScaler/F5 ADC: Fully managed secure endpoint experience for remote users, including all image and security updates.

Our technology partners are also offering solutions to help companies accommodate a remote work force:

Check Point

Assessments of Remote Access VPN, Mobile Security, and Endpoint Security products


As the Number of Remote Workers Rises, Cisco Supports Customers with Expansion of Free Security Offerings


Citrix Business Continuity on-demand


Guidance to Address the Dramatic Increase in Remote Workers


Secure Remote Access for your Workforce


The Future of Work Must be Agile for Employees and Businesses to Thrive (blog)


Business Continuity Planning – We're Here for You


Validate Your Remote Infrastructure at Scale


Netskope Private Access


Okta for Emergency Remote Work


Pandemic Preparedness and Response


Empowering Remote Work with Zscaler Private Access

Tips for working remotely:

Establish a routine. Try to start and end your day at consistent times. Let people know when they can expect you to be online and working.

  • Set expectations, but be flexible. With many people now working and caring for families simultaneously, some flexibility around scheduling will go a long way. Some people will be able to get their work done without putting in a solid eight hour day. Others will be able to work eight hours in a day, just not all at once.
  • Establish a dedicated workspace. If you don’t have an office or dedicated desk space, carve out a space somewhere that you can call your “office” during working hours. Keep your office things organized so moving them out of the way if you have to doesn’t become a chore.
  • Overcommunicate with coworkers. Don’t let out of site become out of mind. Make sure you're relaying all the information that you'd be sharing in person if you were in the office.
  • Avoid distractions. If you don't watch TV at the office, don't watch TV when you're working from home. If the view is distracting, close the blinds.
  • Stay connected. Water cooler time is important in establishing and maintaining connections with coworkers. Check in with people about things that aren’t work related.

We have been enabling secure remote end user computing solutions for more than twenty years and no one is better equipped to help you keep this difficult time from becoming a crisis. 

Contact your Gotham Account Manager for information on how we can help.

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Stephen Kilcoyne

Stephen Kilcoyne

Steve has more than 20 years’ experience in technical and business communications, as a writer, editor, and trainer. Steve manages Gotham’s overall documentation and communication efforts (including this blog).