By Ken Phelan, Posted in Support
The idea that internal IT departments should run like a business, treating the internal IT users like customers, is not new. People have been saying it for years, but rarely doing it. Today’s initiatives around consumerization and cloud computing are the latest push for this improvement on the IT-user relationship. Given that this improvement in the alignment of IT and its constituency is something we’ve been trying to get for years, I think it’s worth trying to get past the hype for a minute and looking at... read more.